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Published: 21/02/2014
C1 C2 | ELT | Speaking
3 pages

Dealing with dissatisfied clients

Great for customer service professionals. Learners discuss awkward situations with customers, choose responses they'd be happy using, and then apply them in role-plays. The interactive ranking activity goes with task 1.    
Please note that any audio, interactive or adaptable materials referenced in the PDFs do not form part of this archive.  

See other resources: Sales and customer service

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Maria Cristina Canesso
Maria Cristina Canesso
An interesting resource for my Business Classes.
Well done!
Posted on 26th February 2014

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